Client Profile

A privately held facilities-based Tele Communications company offering voice services, local and long distance phone services, internet access, private networking, data collection, voice over IP applications, integrated services and other data service targeted to business customers primarily in California, Nevada and Texas.

Business Challenge

Due to high growth, the telecommunications provider acquired business too fast to staff sufficiently.  The Client needed to outsource all outstanding receivables, from start to finish.

How EFE Helped

Executive Financial Enterprises hired and trained a team to identify the delinquent accounts.  The team handled the collection process from beginning to end;  invoice generation, posting out all necessary documentation, tracking paperwork, making all collection calls, issue resolution and customer service.

In a co-managed environment, the team was able to get the company up to date within 4 months.  The hand-over of accounts to Executive Financial Enterprises increased the client’s recovery rate by over 75%